Education Services and Technical Assistance

PHAB is available to provide technical assistance on issues involving the accreditation process; required forms; the meaning of terms used; interpretation of the standards, measures, and documentation guidance; fact sheets and talking points; and access to PHAB materials and forms.

PHAB is also responsible for orienting and training future applicants on the application process and the standards and measures. The education provided is thorough and appropriate for all applicants.

Fact sheets and other talking points are continually developed and posted here. These one-to-two-page fact sheets can be used to inform and educate staff, stakeholders, governance and the public about PHAB accreditation. The fact sheets will deepen users’ understanding about the process and promote participation.

business people talking

PHAB may also develop specific training sessions on various components of the training described in the PHAB Education Services fact sheet. For example, PHAB may develop a specific training session on the role and functions of the Accreditation Coordinator, including expectations for organizing and managing their accreditation team. These educational offerings will be publicized through the PHAB website and e-newsletter. Also, PHAB will continue to provide speakers and exhibits for conferences, upon request.

PHAB is available to provide training on the selection, preparation, and uploading of documentation. This training is provided at your location and upon request. The documentation training is not provided to a single health department. It is provided at the state or regional level and must be available to a number of health departments. The request should be made through a state health department, Tribal association or consortium, public health association or health officers association. The training is structured to meet your needs and can be a half-day to two days in length. Contact David Stone at [email protected] if you are interested in hosting a training on the topic of documentation.

PHAB will not provide customized training on preparing for accreditation for individual applicants or individual health departments, such as how to develop and complete the pre-requisites, how to conduct an early “self-assessment” to prepare for accreditation, or how to develop a QI plan.  PHAB has a listing of consultants and partners who are available to assist you in your accreditation preparation and work. This group has been trained by PHAB and has been granted access to a number of PHAB resources.

Other Resources for TA

PHAB will not evaluate specific pieces of evidence to determine if that information will meet the documentation requirements of a particular measure in the PHAB Standards and Measures.

people learning on laptopsPHAB will not provide technical assistance concerning activities in which health departments should engage to meet the standards and measures. Applicants needing technical assistance or guidance on such questions should seek help from consultants and partner organizations. Health departments are free to consult such sources, and are encouraged to use outside technical assistance in completing the development of documentation.

PHABʼs national partner organizations include the Association of State and Territorial Health Officials (ASTHO); the National Association of County and City Health Officials (NACCHO); the National Association of Local Boards of Health (NALBOH); and the National Indian Health Board (NIHB).

These and other organizations may provide the following types of technical assistance:

  • Development and presentation of the accreditation prerequisites:

    • Community health assessment,
    • Community health improvement plan, and
    • Department strategic plan;
  • Development and presentation of a quality improvement plan;

  • Assessment of technical assistance needs by constituent members;

  • Specific addressing of trends in accreditation readiness needs as identified by PHAB; and

  • General advice on accreditation readiness preparation, such as timeline planning and selection of documents to address standards and measures.

Other national partner organizations offer technical assistance focused on specific domains or topic areas.  For example, the Public Health Foundation (PHF) provides accreditation support in Domains 8, 9, and 10, as well as the department strategic plan component of the pre-requisites.

Specifically, PHF assists health departments with:

  • Creating and implementing a workforce development plan,

  • Creating a department strategic plan,

  • Creating and implementing a quality improvement plan,

  • Using a performance management system,

  • Building capacity to conduct quality improvement activities, and

  • Fostering partnerships with academic institutions.

In addition, the Center for Public Health Quality assists health departments with:

  • Creating and implementing a quality improvement (QI) plan, including as building sustainable system for enhancing staff capacity to conduct QI projects and use QI methods and tools in their daily work as well as leadership capacity to support QI agency wide;

  • Creating and using a performance management system, including developing and using performance dashboards, developing key staff to serve as QI experts, and implementing a QI Council; and

  • Using advanced measurement and evaluation strategies such as economic impact and return on investment analyses.

For more information, please contact PHAB or visit the websites of PHAB’s partner agencies offering technical assistance: